Customer Service Representative 1

Summary

The Customer Service Representative 1 is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence and assists in closing out any action items from customer communications. The Customer Service Rep 1  is part of the Customer Service Team and reports to the Customer Service Team Leader. This position bears full responsibility for all agreed upon goals and objectives.

What You'll Do

• Receive direct correspondence via phone / email from external customers and Belimo internal and outside staff.  
• Provide timely responses and assist in closing out any action items from such communications.
• Support ERP activities and issues. Escalate difficult issues as needed.
• Same day conversion of customer purchase orders and quotations into Belimo’s ERP system (SAP). Order receipt can come in the form of e-mail, or phone.
• Provide same day order confirmations and help clarify and support customer with order discrepancies.
• Supporting order status requests, quotes, basic e-commerce questions and answering general customer questions.
• Process expedites requests (red orders or overnight shipments).
• Process assigned Delay Notifications to customers in a timely manner. 

Who You Are

• Minimum level of education required is an Associate’s Degree or equivalent experience required.
• At least 3 years of direct customer service experience in a fast-paced order environment is preferred. Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
• A successful candidate will be customer focused, detail oriented, able to multitask and prioritize while being adaptable to the business needs.
• High degree of time management and organization required. Proficient typing skills with high level of accuracy.
• SAP experience preferred or other ERP experience.
• Experience in customer call center for manufacturing environment. Experience with Genesys Pure Cloud, and Dynamics (CRM) a plus.
• Proficient use of personal computer with high comfort level in using Microsoft Office Suite products (Outlook, Word, Excel).
• A background in supporting manufacturing processes or technical products is required.
• Ability to professionally communicate with internal and external customers both verbally and in written form.
• Ability to interpret complex business documents including customer purchase orders.  

Who We Are

At Belimo, we take pride in making our company a rewarding place to work. Our leaders are value-driven and encourage new ideas in their teams around the world. Through our passion, our employees are not only creating amazing products, they are revolutionizing the HVAC industry. Investing in our people is at the heart of Belimo's approach to engaging diverse creative talent to grow an industry-leading company. The success of our corporate brand is based on the expertise and commitment of each individual.

The base pay for this position ranges from $28-$33 hourly with a target performance bonus of 7% of an employee’s annual base salary. Belimo is committed to paying all employees in a fair, equitable and transparent manner. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo

This position is not eligible for visa sponsorship or support such as H1B, TN, E-3, CPT, OPT, STEM OPT, or employment based permanent residence processes, now or in the future.