IT Support Representative (Temp-Perm)

Summary

The IT Support Representative is responsible for responding in a timely manner to helpdesk tickets for Danbury/Brazil/Canada and mobile sales. This position helps end users resolve issues, remove viruses, restore files, support cell phone issues and other resolve other basic IT end user issues.

What You'll Do

• Respond in a timely manner to all helpdesk tickets for Danbury/Brazil/Canada and mobile sales. Assist end users with all basic IT related issues. Escalate as necessary if unable to resolve to other team members.
• Provide software support to end users including installation, laptop configuration, virus problems, malware removal etc.
• Provide hardware support as well as basic troubleshooting tasks to ensure users hardware is effective in allowing them to perform their job duties.
• Use Empirum software distribution application to roll out computers as well as software.
• Work closely with key production personnel tasked with supporting production equipment. Assist with IT related needs including help with workstations and network connectivity.  
• Understand different VLAN network segments in the Danbury office and ensure equipment is tied to the correct network. Able to perform basic network troubleshooting.
• Responsible for shipping systems configuration, compatibility, testing, documentation and shipping systems support.
• Work closely with Desktop Engineer on all IT related issues and projects.
• Responsible for printer maintenance and service requests.
• Install workstations and laptop docking stations as well as test connectivity for new users and move any IT related equipment as necessary.
• Participate in maintaining IT equipment inventory.
• Cross train on any and all IT functions to ensure technical knowledge and resources are available to meet critical business needs.
• Take detailed notes on troubleshooting efforts taken and if unable to resolve issues, report as necessary to for escalation to the rest of the team.

Who You Are

• A degree in Computer Science or Business degree with major in Management Information Systems is preferred or equivalent experience in information technology.
• Thorough knowledge of computer hardware and Microsoft Windows XP. 
• Basic knowledge of Windows 2003 operating system. 
• At least an intermediate level of knowledge of Microsoft Office 2003 components.
• Familiarity with networking systems and hardware a plus.
• Ability to learn computer related technology quickly.
• Ability to logically analyse and troubleshoot computer hardware and software problems in an expedient manner while exercising necessary caution. 
• Strong interpersonal skills, ability to communicate clearly in English and patience in dealing with end users.

Who We Are

At Belimo, we take pride in making our company a rewarding place to work. Our leaders are value-driven and encourage new ideas in their teams around the world. Through our passion, our employees are not only creating amazing products, they are revolutionizing the HVAC industry. Investing in our people is at the heart of Belimo's approach to engaging diverse creative talent to grow an industry-leading company. The success of our corporate brand is based on the expertise and commitment of each individual.

Belimo is committed to paying all employees in a fair, equitable and transparent manner. The base pay for this position is $30-$35 hourly. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is proud to be an equal opportunity employer. #WeAreBelimo

This position is not eligible for visa sponsorship or support such as H1B, TN, E-3, CPT, OPT, STEM OPT, or employment based permanent residence processes, now or in the future.