Production Control, Shipping Help Desk

Introduction

Key Responsibilities

Major Duties:

• Coordinate daily outbound shipping operations, including carrier scheduling, pickup requests, call tags, and transportation partner communication to ensure timely and accurate freight movement.
• Manage shipment exceptions, reships, billing discrepancies, and carrier constraints, leading timely resolution to protect on-time delivery performance.
• Prioritize and distribute workload for escalations, expedite requests, and recovery actions to ensure customer commitments are met.
• Ensure accuracy and completeness of shipment data and documentation (BOLs, labels, tracking, export paperwork) to prevent carrier delays and delivery disruptions.
• Prepare and submit Advance Shipping Notifications (ASNs) accurately and on time.
• Act as the central liaison between Customer Service, Logistics, Export, Transportation, carriers, and external partners to align shipment priorities and coordinate execution.
• Support domestic and international shipping operations across internal facilities and third-party plants to ensure consistent outbound standards and service levels.
• Identify system and process inefficiencies impacting outbound flow and partner with leadership to implement sustainable improvements and automation initiatives.
• Track, analyze, and report delivery performance metrics (e.g., OTD, exceptions, reships, carrier performance) to drive continuous improvement and operational visibility.
• Serve as the primary SAP EWM resource for outbound shipping processes, providing troubleshooting, user support, training, and ensuring accurate shipment confirmations; monitor system performance and escalate configuration or transactional issues to EWM and Logistics Support teams as needed.

Other Duties:

• Maintain inventory of operational and office supplies and ensure organized file and record management to support audits, compliance, and daily operations.

Required Expertise

• Associate’s degree or higher preferred, or equivalent combination of education and relevant operational experience
• Supply chain, business operations, or logistics background preferred
• 3+ years of experience in logistics, warehouse operations, manufacturing, or automation environments
• Proficient with Microsoft Office Suite and SAP or comparable ERP systems
• Solid understanding of outbound shipping processes, transportation coordination, and warehouse workflows
• Experience with SAP EWM, WM, or comparable WMS platforms a plus
• Experience coordinating customer delivery, shipment exceptions, or transportation workflows preferred
• Demonstrated ability to interface with Customer Service, Logistics, and external carriers
• Strong communication skills with an emphasis on managing escalations and resolving cross-functional issues
• Strong analytical and documentation skills to support OTD and delivery performance transparency
• Order Management / Workflow Management experience is beneficial
• Detail-oriented with strong critical thinking and problem-solving skills
• Customer-focused mindset with the ability to balance urgency and process discipline
• Comfortable working in a dynamic, time-sensitive environment, making sound decisions and prioritizing effectively during delivery exceptions and escalations

People at Belimo

Smart buildings start with dedicated people. We bring talented people together and foster an environment to succeed. At Belimo, respect, trust, and support across departments help ideas move quickly into real-world solutions, because we achieve more together than we ever could alone. . 

About Belimo

Belimo is the global market leader in the development, production, and sales of field devices for the energy-efficient control of heating, ventilation and air-conditioning systems. The focus of our core business is on damper actuators, control valves, sensors and meters. Founded in 1975, the company has been listed on the Swiss Exchange (SIX) since 1995. 

Compensation & Benefits