Office Manager, Montreal

Summary

The Office Manager / Service Operations Lead is responsible for overseeing service operations and office administration at Belimo Sensors Inc., Montreal. This role ensures smooth customer service, internal coordination and office management, while supporting logistics in a collaborative capacity.

What You'll Do

Service & Office Administration (Primary Focus)

• Act as the main point of contact for customer coordination and support
• Manage scheduling and follow-ups for service and office activities
• Maintain CRM and customer master data
• Support invoicing and coordination with finance
• Assist with organizing employee trainings, meetings, and team events
• Support customer and visitor visits and meetings

Logistics Support (Secondary / Coordinative)

• Serve as an interface with the logistics team to ensure smooth communication
• Support issue resolution related to shipments or inventory
• Provide reporting and visibility on inventory and service-related metrics

Team Leadership & Administration

• Provide guidance, coaching, and feedback to direct reports (customer service/administration employees)
• Conduct bi-annual performance reviews for direct reports
• Approve time sheets and support internal tools (SuccessFactors, ADP)
• Provide monthly metrics to OM on service, inventory visibility, and office operations

Facilities & Health & Safety

• Support facility infrastructure planning and approvals
• Act as site safety supervisor for health & safety compliance, audits, and training

Other Duties

• Additional responsibilities as required to support smooth office and service operations

Who You Are

• Bachelor’s Degree and/or 5 years of relevant experience
• Strong business and service operations knowledge
• Fluent in French and English (written and spoken)
• Excellent communication, organizational, and time management skills
• Ability to coordinate across multiple teams and functions
• Proficient in Excel, Word, Outlook, PowerPoint; SAP knowledge preferred
• Ability to make decisions and solve problems proactively

Who We Are

Belimo is the global market leader in the development, production, and marketing of field devices for the energy-efficient control of heating, ventilation and air conditioning systems. Damper actuators, control valves, sensors, meters, and gas monitors make up the company's core business. Founded in 1975, Belimo employs approximately 2,400 people in over 80 countries and is listed on the Swiss Exchange (SIX) since 1995.

Belimo is committed to paying all employees in a fair, equitable and transparent manner. The base pay for this position ranges from $70,000 - $80,000 CAD annually with a target performance bonus of 7% of an employee’s annual base salary. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo

This position is not eligible for visa sponsorship such as H1B, TN, E-3, STEM OPT.