Bilingual Customer Service Representative (English & Spanish)

Introduction

The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence, completes the order fulfilment process and assists in closing out any action items from customer communications

Key Responsibilities

• Receive direct correspondence from external customers and Belimo outside sales staff.  Provide timely responses and assist in closing out any action items from such communications.
• Same day data entry of customer purchase orders into the ERP system.  Order receipt can come in the form of e-mail, fax, or phone.
• Provide same day order confirmations and clarify order discrepancies.
• Support order status requests, credits/debits, quotes, answering customer questions and limited processing of return material authorizations.
• Expedite customer orders and follow up to ensure completion.
• Provide support of SAP ERP system to internal users regarding customer service issues.
• Generate customer service monthly metrics (e.g. SAP order entry & phone statistics) and reports to ensure customer satisfaction.

Required Expertise

• At least 2 years of direct customer service experience in a fast-paced order environment is preferred.
• A background in supporting manufacturing processes or technical products is a plus.
• Minimum level of education is an Associate’s Degree or an applicable business program certification.
• Ability to interpret complex business documents including customer purchase orders.
• Ability to professionally communicate with customers both verbally and in writing in both English and Spanish.
• Proficient use of personal computer and other supporting business equipment is a must.
• Proficient use of the Microsoft Suite of products (Outlook, Word, and Excel). Experience with Dynamics 365 and SAP is an asset.
• Proficient typing skills with high level of accuracy.
• High degree of time management and organization required.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.

People at Belimo

Smart buildings start with dedicated people. We bring talented people together and foster an environment to succeed. At Belimo, respect, trust, and support across departments help ideas move quickly into real-world solutions, because we achieve more together than we ever could alone. . 

About Belimo

Belimo is the global market leader in the development, production, and sales of field devices for the energy-efficient control of heating, ventilation and air-conditioning systems. The focus of our core business is on damper actuators, control valves, sensors and meters. Founded in 1975, the company has been listed on the Swiss Exchange (SIX) since 1995. 

Compensation & Benefits

At Belimo, we believe in fair, equitable, and competitive compensation. We offer pay that reflects your skills, experience, education, and location. Beyond compensation, you'll benefit from a comprehensive rewards package designed to support your health, financial wellbeing, and long-term success. Belimo is proud to be an Equal Opportunity Employer.  

Belimo is committed to paying all employees in a fair, equitable and transparent manner. The salary for this position is $60,000 - $65,000 with an annual bonus up to 7%. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo